To survive, many establishments have refocused on takeout and delivery services and invested in new systems to provide these services. Sales at food trucks, catering companies, and bars fell by 48%, while those specializing in fast food or takeout saw a drop of 13.4%. In the year to February 2021, Al Jazeera reported that restaurants in Canada had logged their worst year on record. At the time of writing, restaurants in Toronto and Montreal have been closed to indoor diners for more than a year the cities lead the world in the length of closure of their indoor seated sections. And two-thirds of respondents to the survey said they had to lay off staff.
They have also had to contend with disrupted supply chains and additional costs to implement protective measures for reopening.Ī survey by Statistics Canada and the Canadian Chamber of Commerce reported that 83% of businesses in the accommodation and foodservice industries had to close completely at some point. Restaurants, bars, cafes, and food trucks have all faced restrictions on opening at various points since March 2020. The COVID-19 pandemic has hit the food service sector particularly hard. Here we examine some of the new tools and restaurant tech that are helping them remain competitive. Some chains already used common tools like restaurant management software, as well as point-of-sale, accounting, and payment processing software. Since the COVID-19 pandemic began, restaurants and bars have had to quickly understand and implement new digital technologies.
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